Research
Report: Major change delivering on the original intents
This paper argues that the benefits of major change are only realised afterwards, in business-as-usual (BAU). If your heroes are only those that have led a major change, your organisational response to performance improvement will be yet another major change. The paper describes how to derive benefits by designing for success in BAU, realising the promise of change, and making heroes of the people that deliver the benefits.
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