Realising value from large scale IT investments

Today’s IT systems have the potential to transform how an organisation operates, delivering the benefits of greater revenues, lower costs, and greater responsiveness. In practice, however, the results delivered in return for the large sums invested can be disappointing. In our experience, this is often because such investments are seen solely as a change to process and technology.

When we work with a client investing in IT, we study the entire organisation to ensure that the full benefits of the new systems will be realised. We identify the broader operating model changes that are required and the associated alignment of roles and skills, management systems, and culture.

Benefits of our approach

We work with our clients' organisation at every level to design and implement changes and ensure that:

• There is unreserved, positive support among managers, who are crucial in helping to drive changes through
• There is agreement on exactly what needs to be delivered, and when, at executive level
• Frontline employees, who will often have to change the way they work, are fully engaged and properly consulted as their insights on proposed changes and how to implement them can be invaluable

Familiar client dilemmas we address

• “How do I get the promised benefits of the new technology enabled solution? We have spent millions of pounds, but it has not delivered what we expected.”
• “How do I ensure that we deliver the promised returns from the investment in IT this time?”
• “How do we capitalise on the IT system – we ought to be able to make greater changes than we have?”
• "We need to think of this as a business project not a technology fix"