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Case study: Utility

Regional electricity company
Driving operational performance improvement

Challenge

• To turnaround performance for the network maintenance division

Approach

• Identify the root causes of poor performance, setting the strategy for the following year and on qualifying, prioritising and launching ‘quick wins’

Results

• Against the forecast of a £40m loss, the business delivered a profit of £10.8 million.
• Utilisation of staff across the network increased to almost 100%, with productivity doubling to 61% and overtime spend dropping by 85%. Overall spend on civil contractors fell by 27%
• Improvements in morale across the workforce were measured in the Employee Opinion Survey
  
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