Case study: Utility

Global electricity company
Establishing new ways of working

Challenge

  • To realign a centralised planning department and functionally structured asset management field force to improve performance and morale.

Approach

  • Analyse the problems, pilot then roll-out a change programme

Results

  • Improved delivery of maintenance, the creation of additional capacity and positive behavioural shifts, as recorded in the staff survey
  • Improved delivery capability from the aligned team-based planning and delivery organisation
  • The project and new ways of working also met with approval from the trade union

    “We’ve monitored the performance and seen it improve, and we’ve looked at the frustration of the staff and seen that there is a better way of working for us moving forward.”
    Maintenance Director

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