Case study: Public sector
Major government payment agency
Transforming performance
Challenge
- To support a turnaround programme in partnership with one of the agency’s IT suppliers
Approach
- Corven and the IT supplier designed a holistic approach to drive performance across the organisation
Results
- The CIEs are visibly improving staff engagement and ownership at the front line, and have identified significant cost and man-hour savings. In total, 25% productivity improvements were achieved.
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